Refund and Returns Policy – 1000 CRANES FOR RECOVERY

At 1000 CRANES FOR RECOVERY, we care about your satisfaction — and about making sure the support you send to families truly helps them. We understand that ordering grocery boxes, essential supply kits, or related items doesn’t always go as planned. That’s why we’ve made returns and exchanges as simple and stress-free as possible.

Free Returns or Exchanges – Up to 14 Days

If something isn’t right, don’t worry. You have up to 14 calendar days from the date of delivery to request a return or exchange on eligible items.

When your request is approved, we’ll offer you:

  • ✅ A replacement item

  • ✅ Or a refund to your original payment method (if applicable)

Return Eligibility Checklist

To ensure a smooth return or exchange, please make sure your item:

  • Is unused, unmodified, and in resellable condition

  • Includes all original packaging, tags, accessories, and inserts (where applicable)

  • Comes with a proof of purchase or order confirmation

  • Is requested for return/exchange within 14 days of confirmed delivery

Please note: We may decline returns that don’t meet the above requirements.

How to Return or Exchange Your Item

1. In-Person Return

Where available, you can return eligible items in person at our office/distribution location:

🏢 1000 CRANES FOR RECOVERY
4843 Blackhorse Rd
Rancho Palos Verdes, CA 90275, USA

We recommend contacting us in advance so we can confirm hours and make sure someone is available to assist you.

2. Return by Mail

If you are unable to return your item in person, you can send it back to us by mail. Please follow these steps so we can process your return or exchange quickly and accurately:

Step 1 – Request your return

Before shipping anything, please contact our support team:

  • 📧 Email: [email protected]

  • Suggested subject line: Return Request – [Your Order Number]

In your email, include:

  • Your full name

  • Your order number

  • The email address used at checkout

  • The item(s) you want to return or exchange

  • Whether you prefer a refund or a replacement

  • A short description of the issue (e.g., damaged on arrival, wrong item, defective, etc.)

  • Clear photos of the item and packaging if it arrived damaged or incorrect

Our team will review your request and confirm whether your item is eligible for return.

Step 2 – Receive return instructions and label

If your return is approved, we will send you an email containing:

  • Detailed return instructions

  • A return shipping label (where applicable) that you can print and attach to your package

  • The correct return address

  • Any reference number or note to include inside the package (such as your order number or return authorization number)

Step 3 – Pack your item securely

Please pack your item carefully to avoid damage in transit:

  • Use the original packaging if possible

  • Include all original components: accessories, inserts, tags, manuals (if applicable)

  • Place a copy of your order confirmation or a note with your name, order number, and contact details inside the box

  • If you reuse a box, remove or cover any old shipping labels or barcodes

Step 4 – Ship your return

  • Attach the provided return label firmly to the outside of the package

  • Drop off the package at the carrier location specified in our email (for example, USPS, UPS, or another carrier)

  • Keep your drop-off receipt and tracking number (if available) until your return has been fully processed

Step 5 – Inspection and processing

Once your return package arrives at our facility:

  • Our team will inspect the item to confirm its condition and eligibility under this policy

  • This review typically takes 3–5 business days after the package is delivered to us

  • After inspection, we will email you to confirm whether your return has been approved and whether we will issue a refund or send a replacement item

If a refund is approved, it will be processed back to your original payment method. Actual posting times may vary depending on your bank, card issuer, or payment provider.

We Accept Returns or Exchanges When:

We generally accept returns or exchanges when:

  • You received an item that’s defective or not functioning properly

  • You were sent the wrong product, kit, or quantity

  • The item arrived damaged during shipping

For clearly damaged or unusable food items, we may ask for photos instead of requiring you to ship those products back.

Items Not Eligible for Return

We may not be able to accept returns for:

  • Products that have been used, damaged, or altered after delivery

  • Items returned after 14 days of confirmed delivery

  • Orders missing original packaging or required components

For health and safety reasons, certain opened food items and personal-care products may not be eligible for return unless they arrived damaged or defective.

Shipping & Address Reminders

To avoid delays or lost packages, please double-check your shipping address before completing your order.

If an item is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply if you request that we reship the package.

Need Assistance?

Have a question or ready to start your return or exchange? Our team is here to help.

📧 Email: [email protected]
📞 Phone: (323) 717-0608
🏢 Address: 1000 CRANES FOR RECOVERY
4843 Blackhorse Rd, Rancho Palos Verdes, CA 90275, USA