Payment Policy

1000 CRANES FOR RECOVERY
Last updated: November 24, 2025

At 1000 CRANES FOR RECOVERY (“we,” “us,” or “our”), we want supporting our mission to feel simple, secure, and transparent. Whether you are making a donation or purchasing grocery boxes, essential kits, or branded items, this Payment Policy explains how payments work on our website.

Online Payments – What We Accept

When you donate or place an order through our website, you can pay using these secure methods:

1. Stripe (Credit & Debit Cards)

We process card payments through Stripe.

  • We accept major credit and debit cards (such as Visa, Mastercard, American Express, and Discover).

  • Your card details are entered on secure, encrypted Stripe-powered payment forms.

  • You do not need a Stripe account to pay with your card.

2. PayPal

You can also choose to pay using PayPal.

  • You may pay with your PayPal balance, linked bank account, or card saved in your PayPal account.

  • If you use PayPal eCheck, please allow a few business days for the payment to clear before we can confirm your order or donation.

Donations vs. Product Purchases

On our website, you may:

  • Make donations to support our community food services and family support programs; and/or

  • Purchase physical items, such as grocery boxes, essential supply kits, or branded merchandise (when available).

In general:

  • Donations are voluntary contributions and are usually non-refundable, except in clear cases of error (for example, duplicate charges).

  • Product purchases may be covered by a separate Refund & Returns Policy, which will explain when refunds or replacements are available.

If you think you were charged by mistake or see a duplicate payment, please contact us and we will review it.

Your Payment Security

We take payment security seriously:

  • All transactions on our website are protected with SSL encryption, helping keep your information secure while it is being transmitted.

  • We do not store your full card number or CVV on our servers. Card details are handled directly by Stripe and/or PayPal, who follow industry security standards.

  • You will only be charged the amount shown at checkout, including any applicable taxes and shipping or delivery fees. We do not add hidden or surprise charges.

Questions About Payments?

If you have any questions about how payments work, or concerns about a specific charge, please reach out:

1000 CRANES FOR RECOVERY
Address: 4843 Blackhorse Rd, Rancho Palos Verdes, CA 90275, USA
Phone: (323) 717-0608
Email: [email protected]