Shipping Information

1000 CRANES FOR RECOVERY
Last updated: November 11, 2025

At 1000 CRANES FOR RECOVERY, we’re committed to making sure every grocery box, essential supply kit, and related item reaches families safely and on time. Whether you’re sending support to a local family or ordering items shipped to your address, we want your delivery experience to be clear and hassle-free.

Business Information

Organization Name: 1000 CRANES FOR RECOVERY
Address: 4843 Blackhorse Rd, Rancho Palos Verdes, CA 90275, USA
Phone: (323) 717-0608
Email: [email protected]

Order Processing

  • We process all orders within 1 to 3 business days after your payment has been confirmed.

  • Orders are not processed, shipped, or delivered on national holidays.

Standard shipping time: estimated at 3–7 business days after your order has been handed over to the carrier.

For certain “sponsor-a-box” or donation-based items, the delivery may be made directly to a local family or community partner rather than to your personal address. Any such details will be clearly explained on the product or program page.

Estimated Delivery Timeline

The total delivery timeframe typically ranges from 4 to 10 business days, including both:

  • Order processing time (1–3 business days), and

  • Carrier shipping time (3–7 business days).

Actual delivery times may vary depending on:

  • Your location

  • Carrier performance

  • Seasonal volume, weather events, or service disruptions

Order Confirmation & Updates

Once your order is processed, you will receive an email that includes:

  • Order confirmation and/or donation confirmation

  • Your order number

  • A list of items purchased or sponsored

  • The total amount charged

  • The shipping or delivery address provided (if applicable)

If you do not see your confirmation email, please:

  1. Check your spam, junk, or promotions folder.

  2. If you still can’t find it, contact us so we can help.

Daily Cut-Off Time

  • Orders placed before 5:00 PM Pacific Time are typically processed the same business day.

  • Orders placed after 5:00 PM will be processed on the next business day.

This cut-off time may occasionally shift during high-volume periods, but we always work to process orders as quickly as possible.

Shipping Area

We currently ship orders within the United States.

Please note:

  • At this time, we do not offer international shipping.

  • We may be unable to ship to certain P.O. Boxes or remote addresses depending on carrier limitations.

  • Some donation-based items may only be delivered within our local service areas; any such limitations will be clearly shown on the product or program page.

Shipping Fees & Taxes

  • Unless otherwise stated on the product page, we apply a flat-rate shipping fee per order.

  • Any applicable sales tax will be automatically calculated at checkout based on the shipping address and current tax rules.

We do not charge hidden or surprise fees — the amount shown at checkout is what you pay.

(If we run special promotions, free shipping offers, or program-specific delivery terms, these will be clearly displayed on the relevant page.)

Carriers & Tracking

We ship using reliable U.S. carriers such as USPS, UPS, or similar ground services, depending on destination and package type.

Once your order ships, you will typically receive:

  • A shipping confirmation email, and

  • A tracking number (if available), so you can follow your delivery’s progress.

For certain donation-based deliveries, tracking may reflect shipment to a community partner, food distribution site, or local family rather than your home address. Where possible, we will still provide status updates.

Important Reminders

  • Items listed as “in stock” are generally ready to ship, unless otherwise noted.

  • Please double-check your shipping address before placing your order or confirming a sponsored box.

  • If a package is returned to us due to an incorrect or undeliverable address, additional reshipping costs may apply.

  • Shipping delays may occur during:

    • Peak seasons or holidays

    • Severe weather or natural events

    • Carrier strikes, outages, or operational disruptions

If your order or sponsored delivery appears significantly delayed beyond the estimated timeframe, please contact us and we will work with the carrier to investigate.

Need Help?

If you have any questions or concerns about shipping, delivery, or the status of your order or sponsored box, we’re here to help:

1000 CRANES FOR RECOVERY
Address: 4843 Blackhorse Rd, Rancho Palos Verdes, CA 90275, USA
Phone: (323) 717-0608
Email: [email protected]